Our Work

Customer and food service jobs increasingly require a long and “bizarre” personality quiz. The test, created by the company Paradox.ai, does not actually seem to involve artificial intelligence. Rather, it requires applicants to click through more than 80 slides designed to sort people according to the “Big Five” personality profile model (the usefulness of which has been disputed for years). On Reddit, job seekers complain that the results of the test are inaccurate, bewildering, and of unclear relevance to the job(s) to which they’ve applied.

FTC signals scrutiny of worker surveillance, AI management tools. In a recent speech, the Associate Director of the Division of Privacy and Identity Protection at the FTC said that “[c]ompanies that mislead workers about worker surveillance technologies, that fail to be transparent with workers about their collection of personal information, or that deploy technologies in ways that harm workers without corresponding benefits may face liability under the FTC Act,” as “a consumer’s right to be protected from privacy harms and other injuries doesn’t evaporate the minute they enter a factory or log into their computer.”